Returns and Refunds
Order Changes & Exchanges
Please review your order details carefully, including size, design, and quantity, before confirming your purchase. Due to our efficient processing system, we cannot accept returns or exchanges for incorrect selections such as item type, size, or address.
If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder. For any questions before ordering, feel free to contact us. Your satisfaction is our priority.
Canceling Orders
You can cancel your order within 6 hours of placing it. After this period, your order may already be in processing or shipping stages. A cancellation fee of 10% of the total order value applies. To cancel, please contact [email protected].
Return Window
You have 30 days from the delivery date to return an item. Orders beyond this period are considered accepted, and refunds will no longer be available.
Eligible Conditions for Returns
- Item arrived damaged or broken
- Received design differs from the order
- Size or material is incorrect
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Must be in original condition and packaging
- Cannot be worn, washed, or altered
- Defects must be our error
- Original tags must be intact
- Minor issues like stray threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
- We will provide specific instructions based on your case. Refunds will be processed once we confirm eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs, which will not be deducted from your refund.
Refund Processing Time
Once we receive your return, allow up to 2 business days for processing. You will be notified via email, and a full refund, including any original shipping fees, will be issued promptly.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times may vary.
- Refunds typically take 10-15 days depending on your card provider’s policies.
If you still haven’t received your refund after following these steps, email [email protected], and we will respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. Orders beyond this period are considered accepted.
- Returns are only eligible within the 30-day window. There are no additional fees except for return shipping, which is the customer’s responsibility.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.