Shipping and Delivery
At Footwearnord, our goal is to deliver your orders quickly and reliably using top-notch shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification and assembly. This varies based on location and efficiency.
- Shipping Time: Starts after processing and depends on your chosen shipping method and destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery may be slower during busy periods or promotions.
We use USPS, UPS, FedEx, and DHL. The total delivery time combines processing and shipping.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday to Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships. Track your package on our website.
- Carriers may take 5-7 business days to update tracking info. Contact [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order isn’t delivered within 45 days, email [email protected] for a full refund.
- Contact us about any unexpected delays and we will respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you can’t find your package, check the delivery location thoroughly.
- Contact the carrier, and if needed, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incorrect addresses.
- Double-check your details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Footwearnord is not liable for customs fees if a package is rejected or delivery fails after multiple attempts.
We reserve the right to cancel orders without a guaranteed refund.
For questions about our shipping policies, contact [email protected].